FAQsteve

Is a bond required?

Yes in addition to the cost of the games we require a fully refundable $100 bond. On receiving games back on time and in good order the $100 bond is refunded (we process refunds every Wednesday and Saturday)

Can I order just one or two games?

No, we only offer one five game package, games are not hired individually

Can I buy games or just hire?

Please email games@vgg.nz and I can advise if we currently have any games for sales but predominately we mainly hire.

How can I make payment?

Currently the only form of payment we accept is a direct payment into our bank account. Once we have established that games are available we will send you our bank account details and a $30 deposit secures your booking if wanting to confirm.

Can I cancel after paying deposit or paying in full?

If you cancel outside of seven days a full refund will be given. Within 7 days of booking date payment is non refundable.

What happens if games are lost, damaged or stolen?

If games are lost, damaged or stolen the hirer will be responsible for the cost of replacement.

What happens if games are returned late?

Your responsibility is to get games to courier first working day after event. If for any reason you are unable to do this please email and update us. If games do not get to courier on first working day there will be a $20 late fee charged for each day deducted from the $100 bond. If there is just a one day delay which is communicated to us we may waive the late fee but at our discretion.

Can the games be picked up?

No, this business is run from a residential address to keep costs down so therefore we do not permit pick ups. The games will be couriered to your nominated address.

How do I return the games?

When I despatch the games by courier at that point I will ask who will be sending them back and from when and where. I will then enter these details into Fastway Couriers booking system and they will contact you directly to advise an approximate collection time. This is all prepaid and they will bring the necessary stickers etc to send back to me making this as easy as possible.